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Tesla Service and My Damaged Front Bumper Cover

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  • February 23, 2020 6:19 PM
    Reply # 8765406 on 8099417

    All's well that ends well.

    Car has a new bumper, and the FSD computer (HW3).  The guys at Latham were great, and got everything worked out.  The body shop even detailed the car after compounding/buffing out the bumper.  Looks like new again.

  • February 12, 2020 10:11 AM
    Reply # 8742535 on 8099417

    I'd like to say my car is back to new condition, but there was another problem with the collision repair.  Seems the body shop painted my bumper fascia the wrong color black (I'm Obsidian Black Metallic, and they painted it nonmetallic black).  Not a very good match.  Latham gave me a few options on what to do next, including leaving the car for a day or so, but I decided to come back in a week for the repainted bumper (this will be the third time it's been painted) and my FSD (HW3) computer upgrade.  They did do the other maintenance items.  

    The techs at Latham seem very good, and the facility is OK, but there is not much within walking distance.  One needs to bring things to keep occupied, although there is no desk or work surface for a laptop.  

    I will update next week. 

    Last modified: February 12, 2020 10:11 AM | Gary Schussler
  • January 30, 2020 3:37 PM
    Reply # 8703165 on 8099417

    Well, Tesla did not reschedule this visit, or respond to any of my inquiries.  So I went on the app and scheduled it again, explaining the history in the comments.  This time they responded, and scheduled the service for 2/10, and it appears that they picked up the notes from the prior apt and carried them forward.  They also added in some other service work and adjustments which I had heard other owners were getting, but not the HW3 upgrade.  I was hoping they could do that too.  So once again, we shall see how it goes.

  • December 27, 2019 12:03 PM
    Reply # 8401904 on 8099417

    Still waiting for Tesla to reschedule this bumper repair.

    I have to ask though, how hard is it to paint a bumper?  How good is the body shop Latham uses if they messed up the first paint job?  I really thought this was a pretty simple repair.  As previously mentioned, I had similar work done locally on my Accord - new front and rear bumper covers, painted metallic black to match, with no problem at all.  I may give up on waiting on Tesla and go there for an estimate.  (I am well aware of the Tesla service issues and delays, but I really wanted to give them the benefit of the doubt)

    Last modified: December 27, 2019 12:05 PM | Gary Schussler
  • December 04, 2019 9:19 AM
    Reply # 8175148 on 8099417

    Here we are on December 4 and I'm all set for my bumper repair. Tesla Latham calls at 7:30 am to cancel due to a bad paint job on the replacement bumper.  I'm disappointed, but I don't want a bumper with paint defects (the car came with a painted over scratch (from the factory) on the rear bumper which I noticed the first time I hand washed the car, so there is that).  Maybe I should have gone to a local body shop that I have used before with good results.

  • November 22, 2019 7:11 PM
    Reply # 8135486 on 8099417

    Well, I had to reschedule this appointment for the bumper repair.  I am using the car for holiday travel next week, and I could not be sure the car would be ready on time.  The updates form Tesla Latham SC were also vague on a loaner, and I don't want an ICE car for this trip.  So the car will go in on December 4th instead.

  • November 21, 2019 6:11 AM
    Reply # 8132695 on 8099417

    Actually it was the tilt of the parking garage.  I was young and foolish and did not realize that when the person who owned the 5500 lb Cadillac Eldorado (2 doors) returned to his or her car and opened up the massive driver's door that GRAVITY would swing it down towards my car.

    Since the Cadillac doors 15 feet long and weigh 4900 lbs my poor car did not stand a chance!

    Not anger, physics unfortunately. No note :-(  

    1 file
    Last modified: November 21, 2019 6:12 AM | Richard Settembre
  • November 18, 2019 12:07 PM
    Reply # 8127505 on 8104304
    Joe Moore (Administrator)
    Richard Settembre wrote:

    I share your concern as I also had a total door slam crease about 4" deep...

    Wow, 4" deep - that sounds like it was does on purpose, fueled by anger!
  • November 13, 2019 6:48 AM
    Reply # 8105254 on 8099417
    Keith Spiro (Administrator)

    To both Richard and Gary, about 4 weeks ago I was tagged from behind on southbound 678 just north of bruckner in bumper to bumper traffic. 2 lanes moving very slow, the guy B ehing me was clearly asleep and rolled about 10 mph into my left rear corner of my bumper. He punched a hole into cover and also bent support. I had video from side(left) and rear cameras. Sent it all to my insurance company to go after his. Meanwhile, I am still waiting for parts. Yes a month later. I feel for you as well

    2 files
  • November 12, 2019 5:20 PM
    Reply # 8104304 on 8099417

    I share your concern as I also had a total door slam crease about 4" deep and 18" tall from top of door to bottom on a brand new Toyota MR-2.   I was not very happy about that.

    Last modified: November 12, 2019 5:20 PM | Richard Settembre
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