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Tesla Service and My Damaged Front Bumper Cover

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  • December 04, 2019 9:19 AM
    Reply # 8175148 on 8099417

    Here we are on December 4 and I'm all set for my bumper repair. Tesla Latham calls at 7:30 am to cancel due to a bad paint job on the replacement bumper.  I'm disappointed, but I don't want a bumper with paint defects (the car came with a painted over scratch (from the factory) on the rear bumper which I noticed the first time I hand washed the car, so there is that).  Maybe I should have gone to a local body shop that I have used before with good results.

  • November 22, 2019 7:11 PM
    Reply # 8135486 on 8099417

    Well, I had to reschedule this appointment for the bumper repair.  I am using the car for holiday travel next week, and I could not be sure the car would be ready on time.  The updates form Tesla Latham SC were also vague on a loaner, and I don't want an ICE car for this trip.  So the car will go in on December 4th instead.

  • November 21, 2019 6:11 AM
    Reply # 8132695 on 8099417

    Actually it was the tilt of the parking garage.  I was young and foolish and did not realize that when the person who owned the 5500 lb Cadillac Eldorado (2 doors) returned to his or her car and opened up the massive driver's door that GRAVITY would swing it down towards my car.

    Since the Cadillac doors 15 feet long and weigh 4900 lbs my poor car did not stand a chance!

    Not anger, physics unfortunately. No note :-(  

    Last modified: November 21, 2019 6:12 AM | Richard Settembre
  • November 18, 2019 12:07 PM
    Reply # 8127505 on 8104304
    Joe Moore (Administrator)
    Richard Settembre wrote:

    I share your concern as I also had a total door slam crease about 4" deep...

    Wow, 4" deep - that sounds like it was does on purpose, fueled by anger!
  • November 13, 2019 6:48 AM
    Reply # 8105254 on 8099417

    To both Richard and Gary, about 4 weeks ago I was tagged from behind on southbound 678 just north of bruckner in bumper to bumper traffic. 2 lanes moving very slow, the guy B ehing me was clearly asleep and rolled about 10 mph into my left rear corner of my bumper. He punched a hole into cover and also bent support. I had video from side(left) and rear cameras. Sent it all to my insurance company to go after his. Meanwhile, I am still waiting for parts. Yes a month later. I feel for you as well

  • November 12, 2019 5:20 PM
    Reply # 8104304 on 8099417

    I share your concern as I also had a total door slam crease about 4" deep and 18" tall from top of door to bottom on a brand new Toyota MR-2.   I was not very happy about that.

    Last modified: November 12, 2019 5:20 PM | Richard Settembre
  • November 12, 2019 5:14 PM
    Reply # 8104280 on 8099417

    There should really be a separate thread on Sentry Mode/dash cams, as this is really about bodywork at the Tesla service center.  Yeah, I know, we went off on a tangent.  But that is a topic I'm also interested in.

  • November 12, 2019 10:12 AM
    Reply # 8103285 on 8099417

    After having read so many reports of damage I thought I would post this.

    This is only my opinion which is based on discussions with police and research into this very interesting topic.

    What we think of as evidence may not be compelling evidence in court. It may not even be admissible.  

    The camera system must have HD images, Front and Rear facing cameras.

    Driver's face in a car approaching from rear in a hit and run accident will hopefully be displayed before impact.   At minimum dash cam footage should have time and date stamp with location (GPS).

    The camera should be Looping with auto save on impact even if parked (with 24hr auxilliary power supply), should show face of the driver to prove who was driving the involved vehicle at the time, it should show  the license plate numbers. It should be recording voices or discussions that happen after the accident. Don't forget Auto Save on impact.

    (If it shows the brand of beer on the beer cans being thrown out the window all the more better!)

    Relevant high quality data makes for a compelling case and may help you prevail if your accident goes to court...especially in personal injury cases which are many times more critical than property damage cases. This is especially true if there is serious injury or death.  Your survivors will thank you.

    Your $400 / hr attorney will be glad you had a $350 dash cam.

    Again, this is my personal opinion. Dedicated high quality Dash Cams with front and rear facing HD cameras may be the best after market accessory for you.


    Last modified: November 12, 2019 5:14 PM | Richard Settembre
  • November 11, 2019 2:26 PM
    Reply # 8101908 on 8099417

    I've never had a dash cam.  Never had a car in this price range either.  I've some trouble with sentry mode on auto in that it does not turn off in my garage (phantom drain over twenty mies per day while locked inside).  I'll probably be waiting for sentry 3.0 which will have additional features, especially after paying for someone else's carelessness through my collision deductible.  

  • November 10, 2019 12:22 PM
    Reply # 8100431 on 8099417

    Have you checked with TESLA for the SENTRY video?

    As an added security measure, a good dash cam with battery backup can support a claim against the responsible party. If you prevail and avoid using your deductible to get a repair done  that's worth the cost of the dash cam. 

    I purchased a BlackView cam with rear HD camera to supplement the TESLA cam or SENTRY footage. It works when the car is "off". It is reality that occasionally people will cause intentional and  sometimes accidental damage.  

    (Also very good footage when your car is in an auto repair shop.)


    Last modified: November 10, 2019 7:13 PM | Richard Settembre
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