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Tesla local certified collision service no longer available

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  • February 18, 2020 2:33 PM
    Reply # 8754803 on 8569259

    Final update.  My model 3 was repaired by North State Customs.  They did a fantastic job.  Color matches perfect.  I have the pearl while which is the most difficult as well.  Body lines and seams are excellent .  They picked up and delivered the car in a covered trailer.

    Highly recommended shop.

  • February 11, 2020 8:04 PM
    Reply # 8741508 on 8733039

    Joe Moore wrote:

    The latest news is that Rochester now has it's new Tesla-certified body shop: Fetzner Collision

    I'm currently working with Fetzner to get my Model 3 repaired after a lovely old lady drove straight into me last Saturday (made a separate thread about it here). So far, they've been very quick, pleasant to deal with, and professional. They completed the teardown in less than 24 hours and have gotten my insurance to move the inspection up from late in the week to today and they've already ordered parts. Unfortunately, some parts are on backorder and they do not know how long it's going to be, but that's on Tesla and not them.


  • February 07, 2020 1:44 PM
    Reply # 8733039 on 8569259
    Joe Moore (Administrator)

    The latest news is that Rochester now has it's new Tesla-certified body shop: Fetzner Collision

  • February 02, 2020 10:04 AM
    Reply # 8711209 on 8569259

    Update.  The car was picked up on Friday afternoon.  Covered trailer.  Very professional driver who does work for the shop.  He texted me when he was 2 hours out and again when a few minutes away.  Off to Santa's workshop for repairs  :)


  • February 01, 2020 7:48 AM
    Reply # 8709930 on 8569259
    Patrick Ho (Administrator)

    I rather let a top notch body shop that is out of town than a lousy shop in town to do any repairs on my Tesla. They would pick up and drop off the vehicle. It is important to remember that Tesla vehicles have sensors and cameras all around. they need to be installed and calibrated correctly in order for the technologies to work right. In most instances where insurance would pay for the repair, I would choose the best.

  • January 31, 2020 4:44 PM
    Reply # 8705211 on 8569259

    Whoa - so the current nearest collision shop is over 300 miles from rochester?? Ouch!

  • January 30, 2020 8:39 AM
    Reply # 8702309 on 8569259

    Once again Patrick pulls through.  I attended the meetup this past Saturday and brought up this topic of repairs.  Patrick suggested that I get in touch with North State Customs for collision work  He had a bumper repaired and was very happy with the work.  In addition, North State trailered the vehicle both ways from his location.

    Patrick put me in touch with them via email.  Avi the manger called me within a few minutes.   My model 3 is being repaired.  As part of the insurance settlement, they provide covered trailer service to pick up and return your vehicle.  The driver called Wednesday 1/29 and it is being picked up on 1/31.  Upon completion of the work, they will trailer the car back to me.

    So far so good.  Stay tuned for more updates as more info becomes available

  • January 18, 2020 7:10 AM
    Reply # 8610108 on 8569259

    The fatal blow to many companies is sometimes self administered in the form of bad reputation for after sale service.  Every company is an experiment. I am hoping they fire some people and hire some people who understand this.

  • January 17, 2020 8:27 AM
    Reply # 8600918 on 8569259

    Well the drama continues.  I kept receiving emails from Tesla stating that my repair parts were ordered and delivered.  I called Service King Thuway Park location.  They said the parts were never ordered and they do not have anything in stock.

    I also found out the the reason they were de-certified by Tesla seemed to be a financial decision by Service King.  I asked if they had the parts could they still do the work.  They said no.  If they needed to order additional parts, Tesla would not allow it.  It turns out that you cannot bring the vehicle to any insurance recommended collision shop for a Tesla.  It has to be a Tesla certified shop in order for them to order parts from Tesla.  They will not sell parts to a shop that is not certified.

    I will keep in touch with Tesla Service Henrietta location for updates on their progress to certify a new collision shop and post info as it becomes available.

  • January 15, 2020 7:03 AM
    Reply # 8579800 on 8569259

    Thanks for the update David.  I will give him a call for recommendations.

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