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Model 3 Routine Preventive Maintenance

  • June 19, 2021 1:36 AM
    Reply # 10666198 on 10635115
    John P. Weiksnar (Administrator)

    Dear Bill--

    You're welcome.

    Yes, the app is the recommended way to schedule service. You explained what we all go through: scheduling appointments in advance. That's the way. A week and a half is not bad for preventive.

    If it's now an emergency repair, your explanation was not exactly clear: the frunk would not stay closed or not stay open (I read both). Either way, as I explained, phone support has been demoted in favor of texting within the app. Think telegrams. Short and sweet.

    They indicated your estimate would be for Henrietta (not sure where you got Herkimer) but the price is consistent for brick-and-mortar or mobile. You're not assessed an extra fee for mobile, at least I never have.

    Note that you were given an estimate only. It may vary, and would be zero if covered under your warranty. How would they know without them examining?

    I have a feeling much of your frustration is natural to new owners not familiar with the modern routine that saves both parties time. To say it wasn't satisfying seems odd if no work was even done.

    The good news is that routine maintenance would not be $380 for a filter change. Maybe half of that, with much of it labor. And again, DIY videos are on YouTube if you or a friend or relative would like to tackle the simpler things like the filter.

    Once again, you can get tire rotations locally, as long as your bring a set of four pucks to isolate the car from their lift. They should be able to peek into the brakes to inspect, but I still recommend a genuine Tesla appt. for annual brake maintenance. Mine was under $100 last year.

    That's all I have to advise; my service experiences have always been smooth and economical for the value they provided. So much so, that I would never go back to ICE vehicles.

    Good luck.

  • June 18, 2021 2:41 PM
    Reply # 10664397 on 10635115

    Hi John,

    Thank you for your thoughtful response.  Life seems to get busier and I seem to take more time attempting to keep up!  In regards to servicing, I had a problem of my front trunk refusing to stay latched (it happened in the garage), so scheduled service through my cell phone and was later given a service date a week-and-a-half later (next week Thursday, I believe), then told I would need to take it to Herkimer, whereupon I replied how am I supposed to drive the car to Herkimer when the trunk won't stay open?  I asked for the phone number for Herkimer Service Center so I might speak with someone and was given two phone numbers.  When I called I kept getting the "leave a message" for Bruce.  I next received a service cost estimate of app. $380, I guess for someone to have to come to Buffalo!  The next day the problem had ceased, I've been driving it as normal, and I cancelled the service call.  So the service routine in this instance wasn't that satisfying and I hesitate to use it for the brake inspection or routing maintenance as I thought the $380 was quite high, essentially I think based on someone having to come to Buffalo.  Can't see having to pay this much for routine preventive maintenace, changing air filters, and so on. 

    Last modified: June 18, 2021 2:44 PM | William Wachob
  • June 15, 2021 1:57 AM
    Reply # 10639022 on 10635115
    John P. Weiksnar (Administrator)

    Hi Bill--good to hear from you. We've missed you at our meetups!

    I'll try my best to answer:

    1. Rotations definitely at Goodyear on Sheridan (bring a set of four "pucks" for their lift) or mobile service can do it for a higher price.

    Are you sure you need an alignment already? Tesla Henrietta may have to do that, but your mobile service tech can probably inform you during the scheduled mobile appt.

    2. Generally mobile service does the brake maintenance (cleaning and lubing the correct parts, as long as it's not too cold outside; don't trust anyone but Tesla since any system faults during the procedure require a Tesla laptop to resolve, otherwise you're getting towed to the Tesla center). But Goodyear may be able to peek in there while the wheels are off and advise on wear and clip health. Usually it's the rear clips that deform due to the parking brake sticking, but that's happening less and less due to system updates. Gotta luv Tesla's technology!

    3. This is in your manual (via the in-car screen) but brake fluid is generally checked every two years (mobile service). Cabin filters every year or two (many videos on how to do this if you're inclined), otherwise mobile or Henrietta service. Spraying the A/C evaporator should be done with the right cleaner at this point. Again, Tesla can do it for a price, or DIY for almost nothing but time--YouTube shows you how. Wipers are DIY as long as they're the right type. My blog entry on Michelin brand silicone ones: https://www.tocnys.org/blog/9022898

    4. (Answered above)

    5. Spare wheels are available straight from Tesla or used; just beware that the TPMS devices are different in the new model years (Bluetooth) and you need to specify your model year to get the correct "vintage" for your car.

    6. All service goes through the Tesla app on your phone. Schedule what you want done from the menu of options, or BRIEFLY write down what you need in the "Other" (or equivalent) category. They will text you back with questions/confirmations. It's really the best way to go, to save you both time. Phone calls are phased out. Again, speaking to the mobile service tech while they're with you is the best way to get accurate info. above any beyond what you learn here or on YouTube.

    Good luck and please let us know what you end up doing.

    p.s.: https://www.tesla.com/support has additional info, including how to use the app to schedule.

    Last modified: June 15, 2021 2:06 AM | John P. Weiksnar (Administrator)
  • June 14, 2021 11:23 AM
    Message # 10635115

    I've had my single motor Model 3 for 2 years here in Buffalo .  No problems other than the front license plate holder coming unglued.  This was repaired/replaced no charge by the mobile Tesla repairman.  My questions concern what preventive maintenance is due (wipers seem good and I can do that myself).  See below

    1)  I want to get my standard issue Michelin tires rotated and aligned.  Where do I go (Goodyear on Sheridan Drive in Buffalo? Other places?)?

    2) Someone said when tires are rotated the brake clips need to be checked.   What, exactly, do I tell the tire folks to look for and do?

    3)  What else needs to be checked (brake fluid? wipers? air filters?  which?)

    4)  Can/should the Tesla mobile folks do any of the above and/or what else?

    5)  If I want to purchase a 5th rim and tire where is the best or preferred place to do this?  Can I purchase them from Tesla?

    6)  How do I contact local/regional Tesla service people to ask these questions and others about servicing Teslas?

    Last modified: June 14, 2021 11:25 AM | William Wachob

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