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A Warning About Dunn Tire (and the Club’s Preferred Partner Incentives)

  • July 18, 2019 11:47 AM
    Reply # 7785815 on 7783141
    Joe Moore (Administrator)

    Dunn Tire responded to us and provided more specific information about the situation...

    From Dunn Tire Contact #1:

    It's not an uncommon situation with performance vehicles that some services need to be performed by dealership or specialty shops specifically tooled by the vehicle manufacturer. Looks like most of your members will have no issues but some - depending on model - we might need to refer to a dealership.

    From Dunn Tire Contact #2:

    All years' Tesla Roadster and Tesla Model 3 require laden weight or tie down (similar to BMW, Mercedes etc.) and a full tank of gas to perform an alignment on the vehicle. These items effect the ride height of the vehicle which is what the alignment specs are based off. Our stores don't have the laden weight kits (yet) which is why we would not have been able to do the alignment on this vehicle.

    All years' Tesla Model S and Model X that have the standard suspension systems we can align as normal with no extra steps involved.

    All years' Tesla Model S and Model X that have the air suspension, will need to be set to maintenance mode (done with the on-board touch screen) before an alignment can be performed. The alignment software walks the technician through these steps on the screen. Once the vehicle is put into maintenance mode, the technician will have to measure the ride height of the vehicle to confirm in the computer that it is within the proper tolerance. If this cannot be achieved (there is an error with the air suspension in maintenance mode) the vehicle will need to be taken to an authorized Tesla station so that a Tesla specific scan tool can be used to reset the air suspension height parameters.

  • July 17, 2019 12:29 PM
    Reply # 7784292 on 7783141

    I followed up as well (and I should be clear, other than the alignment situation the service was fantastic).  Here is the expert from the response I received:

    ”...Unfortunately it is true that there are vehicles that we are not able to align.  We are not able to do any vehicle that calls for laden weight...

    ...I know that this is something that we as a company are looking to be able to do, but that has not come to pass yet.  There did not used to be many vehicles that required this, but it is becoming more common.”

     

  • July 17, 2019 10:17 AM
    Reply # 7784047 on 7783141
    Joe Moore (Administrator)

    Hi Sam, I've just sent out an email to the leadership of Dunn Tire, so we're seeing if we can get this situation straightened out!

    (Sorry for pun - couldn't resist.)

  • July 16, 2019 5:38 PM
    Message # 7783141

    I had new tires put on my Model 3 at Dunn Tire in Webster. But I was disappointed to find out they can not do wheel alignments. Apparently their equipment can’t handle the weight or configuration of the Model 3. 

    I wanted this group to be aware, since one of the “perks” of joining the Preferred Business Partner program through TOCNYS is getting 50% off an alignment service.  

    Anyone known of a shop that can do alignments?  My tires needed replacement after only 22,000 miles, so I know it needs to get done. 

    Last modified: July 18, 2019 11:48 AM | Joe Moore (Administrator)


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